FAQ

How do I use my Internal Credit (Store Credit)?

1. Once your ready to checkout, login to your White Fox Boutique account
2. In the payment section of checkout select internal credit
3. If your internal credit covers your total cart amount you can then place your order. If your total amount is more than your credit you will then need to also select Credit Card or PayPal to pay the remainder.

 

Do I have to register to order something? 

Yes you must register an account in our customer data base to make an order. This way if there are any issues regarding your order or if you need to return an item, all of your details are already on file. PLUS! Creating an account with WHITE FOX BOUTIQUE allows you to purchase items, manage your shopping cart, create your wish list, and receive our newsletter! The WHITE FOX BOUTIQUE newsletter notifies you of all of our latest arrivals, upcoming promotions and other exclusive VIP offers. To ensure that you do not miss out on any new arrivals or special discounts, create your account just click HERE

 

Are your clothes true to size?

Most of our clothes are true to size however there are variations every now and then, depending on the supplier. We always try to specify if something runs a little small or large. On each product we list the size of the model and what she is wearing along with a recommendation e.g. go up one size. To see Sizing Information just click HERE. If your still unsure, feel free to email us at [email protected] & we will be glad to help you choose the right size.

 

Is there a White Fox Boutique shop I can visit?

WHITE FOX BOUTIQUE is exclusively based online only. 

 

Do you sell your stock wholesale?

Sorry, we do not sell our stock wholesale at the moment.

 

How long will it take for me to receive my order?

For more shipping information click HERE

 

When I try to track my order there are no available details?

You will receive a tracking email as soon as we despatch your parcel. If you haven't received a tracking email, be sure to check your junk mailbox or email [email protected]

 

Do you offer refunds?

Our store policy is that we do not refund unless in the case of faulty items, in this case we assess the item & replace or refund the product. Otherwise, we offer returns for store credit. If you think your order is eligible for a refund or replacement, please contact us straight away. You can find our complete Returns Policy by clicking HERE.

 

Can I place an item on lay-by or Hold?

Sorry, we do not do lay-bys. Orders need to be paid for in full at the time of checkout. 

 

Where are you located?

We are located in the gorgeous Sydney, Australia!

 

I didn't receive an order or shipping confirmation. What should I do?

It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. Please contact us straight away at [email protected] with your Full Name you placed the order under. 

 

When will my order be shipped?

All orders are dispatched within 24 hours or the following business day if purchased on the weekend or public holiday. Please note during sales or high order volume times estimated dispatch times may vary. 

 

Is there any warranty on the product I purchase?

All product is covered by a 3 month warranty however this does not cover wear & tear or mis-use of the product. All manufacturing faults are covered under this warranty. Warranty will be void if the care instructions are not followed or if this product has been damaged due to mis-use. Not sure if your covered? Please email [email protected] if you have any questions. 

 

What if the item I am interested in is sold out in my size?

Our items can sell out within hours and we are not always able to restock them. You can sign up to our email notification list by selecting request restock and entering your email address on the item & size you would like to purchase. If this item is restocked you will receive a restock notification email. For more information or an estimated restock date please email [email protected]

 

Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only unless deemed defective. Please refer to our Returns Policy by clicking HERE